relationship building

Success Tweet 139: Do What You Say You’ll Do

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  It is now in its third printing.  Over 2,500 people have downloaded the free eBook version.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

I’m almost at the end of this series of posts; it has taken me 28 weeks and one day to blog about each of the tweets in Success Tweets.  I’m happy with the result.  In a few weeks, I’ll consolidate these blog posts into a free eBook for you, so you’ll be able to download the career advice in both Success Tweets and The Success Tweets Blog Book.

I’ve created what I consider to be the best source of free life and career success advice on the internet.  All humility aside, I think that the Success Tweets book, coupled with these 141 blog posts, is as good or better than a lot of the career success information on the net for which you have to pay.  Follow the career advice in Success Tweets and these 141 blog posts and you’ll be on your way to creating the life and career success you want and deserve.

Today’s career advice comes from Tweet 139…

Become widely trusted.  Deliver on what you say you’ll do.  If you can’t meet a commitment, let the other person know right away.

The career advice in this tweet is a no brainer.  Yet I’m constantly surprised by how many people miss deadlines and don’t keep commitments – and never bother to mention it.  Almost all of the work that you do has an impact on other people.  Your output is often the input they need to get their work done. 

You can build your career success simply by doing what you say you’ll do.  I have found that this bit of career advice is overlooked way too often.  Too many people feel comfortable missing deadlines.  Worse yet, they don’t even mention that they’ll be late to people who are waiting for their work.

I’m a big believer in taking personal responsibility for your life and career success.  I always tell my career success coach clients that saying “I’m late on my project because Joe – or Sue – didn’t get me the information I needed” doesn’t cut it.  I tell them to seek out the information they need and get it so they can finish their project on time.

On the other hand, I tell them that they have a responsibility to Joe or Sue or anybody who is waiting for their work to get it to them on time.  And if they are going to miss a deadline, let Joe or Sue know as soon as possible so they can adjust their work planning.  This is not only common courtesy, it’s good business and career success advice. 

When you meet your commitments consistently – or let others know when you are going to be unable to do so – you gain a reputation as someone who can be trusted.  And as I’ve mentioned in a previous post, trust is the glue that binds relationships.

I have built my consulting and career success coach business by doing what I say I’ll do.  I try to go beyond what I promise, to over deliver.  In this way, I have built some client relationships that have exceeded 20 years.  These people hire me again and again.  And they refer me to their friends and colleagues – all because I do what I say I’ll do.

I once flew all night from Seattle to Detroit to do a workshop.  I made a wrong notation in my calendar and ended up having to be in Seattle until 6:00 one day, and in Detroit to do a workshop at 10:00 the next day. 

When I told one of my friends about the problem I had created for myself, he suggested I cancel one of the engagements.  I couldn’t do that, both were part of larger programs that had been scheduled months in advance by my clients.  I couldn’t let them down.  A little lost sleep was a small price to pay for keeping my reputation as a guy who keeps his commitments intact.

This blog demonstrates my commitment to keeping my commitments.  27 weeks and four days ago I wrote the first post in this series.  In that post, I said that I would write a series of posts that further explain the ideas in each tweet in Success Tweets.  I committed to writing five posts a week.  I’ve done that.  Next Monday, I will post about Success Tweet 141.  I’ve posted every day Monday through Friday for 28 weeks.  I’ve posted when I’ve been working from my home office, when I’ve been traveling for business, and when I’ve been on vacation.  I did this because I committed to doing it – to myself, and to readers of this blog.  I take the career advice in Success Tweet 139 seriously.  I suggest that you do too.

Finally, the subtitle of Success Tweets is 140 bits of Common Sense Career Success Advice, All in 140 Characters or Less.  If you’ve downloaded the book, you’ve probably noticed that it has 141 tweets.  I did this on purpose — to over deliver on the promise I make on the front cover.  This is a small, silly even, example of how I go out of my way to make sure that people see me as someone who keeps his commitments.  What are some of the small things you do to demonstrate that you are someone who keeps commitments and can be trusted?

The common sense career success coach point here is simple.  If you want to become a life and career success you have to build a reputation as someone who can be trusted.  Follow the career advice in Tweet 139 in Success Tweets.  “Become widely trusted.  Deliver on what you say you’ll do.  If you can’t meet a commitment, let the other person know right away.”  I’ve built a thriving business by following this career advice.  And you can create the life and career success you want by following it.  I think it goes without saying that while it is important to let other people know when you will be missing a deadline or can’t keep a commitment, it is more important to do whatever you must do to make deadlines and keep your commitments.  This can inconvenience you at times, but it is great career advice that will pay off in the long run.

That’s my take on the career advice in Success Tweet 139.  What’s yours?  Please share stories about when you’ve gone above and beyond to keep a commitment in a comment.  As always, thanks for reading.

Bud

Success Tweet 138: Admit Your Mistakes, Learn From Them, and Then Move On

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  It is now in its third printing.  Over 2,5000 people have downloaded the free eBook version.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

I’m almost at the end of this series of posts; it has taken me 28 weeks and one day to blog about each of the tweets in Success Tweets.  I’m happy with the result.  In a few weeks, I’ll consolidate these blog posts into a free eBook for you, so you’ll be able to download the career advice in both Success Tweets and the Success Tweets Blog.

I’ve created what I consider to be the best source of free life and career success advice on the internet.  All humility aside, I think that the Success Tweets book, coupled with these 141 blog posts, is as good or better than a lot of the career advice on the internet for which you have to pay.  Follow the career advice in Success Tweets and these 141 blog posts and you’ll be on your way to creating the life and career success you want and deserve.

Today’s career advice comes from Tweet 138…

We all make mistakes.  Own up to yours.  You’ll become known as a straight shooter, honest with yourself and others.

For this post, I’d like to return to one of my favorite documents: The Optimist Creed.  If you would like a copy of The Optimist Creed suitable for framing, please go to http://budbilanich.com/optimist.

The Optimist Creed

Promise Yourself:

  • To be so strong that nothing can disturb your peace of mind.
  • To talk health, happiness and prosperity to every person you meet.
  • To make all your friends feel that there is something in them.
  • To look at the sunny side of everything and make your optimism come true.
  • To think only of the best, to work only for the best, and to expect only the best.
  • To be just as enthusiastic about the success of others as you are about your own.
  • To forget the mistakes of the past and press on to the greater achievements of the future.
  • To wear a cheerful countenance at all times and give every living creature you meet a smile.
  • To give so much time to the improvement of yourself that you have no time to criticize others.
  • To be too large for worry, too noble for anger, too strong for fear, and too happy to permit the presence of trouble.

In this post, I’d like to delve into the seventh point: “Promise yourself to forget the mistakes of the past and press on to the greater achievements of the future.”

Let’s begin with a quote from Ann Landers:

“If I were asked to give what I consider to be the single-most useful bit of advice for all humanity, it would be this: expect trouble as an inevitable part of life and when it comes, hold your head high, look it squarely in the eye, and say ‘I will be bigger than you.  You cannot defeat me’.”

I like what Ann Landers has to say here because it is great career advice and a reality check.  She’s right, trouble – and setbacks and failure – are an inevitable part of life.  Successful, self confident people look trouble squarely in the eye and move forward.  They are not cowed by their failures, rather they embrace them and use them to move towards their life and career success goals.  They also own up to their mistakes.  In this way, they become widely trusted.  And trust is the glue that holds together all relationships.

If you read this blog somewhat regularly, you probably know that I am a big tennis fan.  A couple of years ago, I saw two great matches at The Australian Open the first major tennis tournament of the year.

James Blake, one of the two best American men tennis players at the time, won a great five set match on a Friday night.  He lost the first two sets to Sebastien Grosjean.  Then he won the next three to win the best of five set match.  He was down four games to one in the fourth set, but won in a tie break.  He was gritty.

To put it in terms of The Optimist Creed, James Blake was able to “forget the mistakes of the past and press on to the greater achievements of the future.”  In this case the past was the first two sets of the match.  Also to win, James Blake had to honestly evaluate his play in those first two sets and make some changes.

Roger Federer was the best player in the world at that time.  He still is very good.  He had a terrible match against Janko Tipsarevic on Saturday afternoon of that Australian Open.  He made 64 unforced errors and lost 16 of 21 break points.  If you follow tennis, you know that this is a recipe for losing.

However, Mr. Federer won the match in five sets.  Afterwards he said, “He (Mr. Tipsarevic) was just going for his shots and kept making them.  In the end, I just tried to block out all the chances I missed.”  The Optimist Creed shows up again.  By blocking out “all the chances I missed”, Mr. Federer was able to win the match. 

I believe that James Blake and Roger Federer won these matches because of their self confidence, their optimism, and as Ann Landers says, their ability to “look it (trouble) squarely in the eye, and say ‘I will be bigger than you.  You cannot defeat me’.”  They also owned up to their mistakes and made the changes in their games that they needed to do to win their mataches.  By the way, Lleyton Hewitt did the same thing in his five set match against Marcos Baghdatis. 

The common sense career success coach point here is simple.  Follow the career advice in Tweet 138 in Success Tweets.  “We all make mistakes.  Own up to yours.  You’ll become known as a straight shooter, honest with yourself and others.”  Successful, self confident people realize that mistakes are part of life.  Then learn from their mistakes and they build on this knowledge to create their career success.  Owning up to your mistakes is great career advice.  First you have to own up to your mistakes privately.  This is the only way to get past them and move forward to career success.  Second, you have to own up to your mistakes publicly.  Admit them to your colleagues and coworkers.  Take responsibility when you let down others.  You’ll build strong relationships by being forthright.  And as you know, strong realtionships are a key to career success.

That’s my take on the career advice in Success Tweet 138.  What’s yours?  Please take a minute to share your thoughts with us in a comment.  As always, thanks for reading.

Bud

Success Tweet 136: No One Can “Make You Angry”

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  It is now in its third printing.  Over 2,500 people have downloaded the free eBook version.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

I’m almost at the end of this series of posts; it will have taken me 28 weeks and one day to blog about each of the tweets in Success Tweets.  I’m happy with the result.  In a few weeks, I’ll consolidate these blog posts into a free eBook for you, so you’ll be able to download not only the  Success Tweets book, but have the career advice in the Success Tweets Blog all in one place.

I’ve created what I consider to be the best source of free life and career success advice on the internet.  All humility aside, I think that the Success Tweets book, coupled with these 141 blog posts, is as good or better than a lot of the career advice on the internet for which you have to pay.  Follow the career advice in Success Tweets and these 141 blog posts and you’ll be on your way to creating the life and career success you want and deserve.

Today’s career advice comes from Tweet 136…

Be responsible for yourself.  No one can “make you angry.”  Choose to act in a civil, constructive manner in tense situations.

The career advice in this tweet relates to your personal values.  Your values are your personal guide for day to day living.  They are the best way to take responsibility for yourself.  They help you make decisions in your everyday life.  Values ground you – providing direction for decision making in ambiguous situations.  

Because I’m in business for myself, I have two sets of values – one set guides my personal life; the other, my professional life.  They are complimentary, but have slightly different foci.

My personal values are…

  • Always do my best.
  • Treat all people with the respect and dignity they deserve as fellow human beings.
  • Help others wherever and whenever I can – with no strings attached.
  • Use my common sense.
  • Be a supportive and loving husband.

My business values are…

  • I believe we too often make things more complex than they really are. I help my clients simplify the complex, and develop and implement common sense solutions to their problems and issues.
  • I believe in human potential. I assist my client organizations and the individuals in them to use applied common sense to achieve their full potential.
  • My clients pay a premium for my services. Therefore, I provide them with extraordinary value-added services in order to justify their faith in me.
  • My clients trust me. They openly discuss their aspirations, hopes, fears, problems and opportunities with me. This trust is sacred. I will not violate it.
  • All of my customers are unique. I honor this uniqueness. I don’t sell one-size-fits-all consulting, career success coach or speaking services. I am diligent about gaining a complete understanding of each client’s unique needs before I suggest a course of action.

I use these values as a guide for my day to day living.  I do my best to conduct myself in a manner that is consistent with them.  Several months ago, I did a blog post in which I mentioned an argument I had with my dad.  I let myself get angry over a trivial matter.  After I calmed down, I called my dad to apologize.  I did this because one of my personal values is, “Treat all people with the respect and dignity they deserve as fellow human beings.”

By raising my voice and arguing, I was not conducting myself in accordance with one of my personal values – so I had to do something (apologize) to rectify the situation.  This value of treating people with respect and dignity is so ingrained in me that I had a feeling of unease for the two days it took me to apologize for losing my temper.

That’s the way values work.  They become so much a part of you that when you act in a manner inconsistent with them, you feel a little off and uncomfortable.  This discomfort led me to do what I needed to do to fix the problem I had created.

Just last week I had an experience that gets at what I’m talking about here.  I sent an email to a group of people with whom I have an affinity asking if they would like to join me as a joint venture partner.  Several said “yes.”  I received a response from one person that was an email with a subject line that said REMOVE.  There was no body in the text.

I sent this person a very nice email in which I apologized for bothering her, assured her that I would not contact her again and attached one of my eBooks as a sign of good will.  I received a rather condescending response to the second email – offering me coaching on email etiquette.  We traded two more emails discussing this issue.

I finally figured out that this person had a strong need to have the last word in this correspondence.  I chose to let her have the last word.  By letting her have the last word, I was following the career advice in Tweet 136.  “Choose to act in a civil, constructive manner in tense situations.”

I still think that I was the aggrieved party in this situation, but in the long run it doesn’t matter.  I took responsibility for not extending a conflict situation – that was of little or no importance – by letting the other person have the last word – something that seemed important to her. 

The common sense career success coach point here is simple.   Successful people are clear about what they want out of their lives and careers.  They define what career success means to them, personally.  They create a vivid mental image of their career success.  And they develop a set of personal values that guide their day to day life.  They follow the career advice in Tweet 136 in Success Tweets.  “Be responsible for yourself.  No one can ‘make you angry.’  Choose to act in a civil, constructive manner in tense situations.”  In other words, pick your battles.  If you find yourself in conflict over something that is a rather trivial matter, let it go.  If you do and say things for which you are sorry, apologize.  But above all, remember to take personal responsibility for your own behavior.

That’s my take on the career advice in Success Tweet 136 and on personal values and success.  What’s yours?  Please take a few minutes to leave a comment sharing your thoughts with us.  As always thanks for reading.

Bud

Success Tweet 134: Resolve Differences Quickly

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  It is now in its third printing.  Over 2,000 people have downloaded the free eBook version.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

If you want to purchase a hard copy for yourself – or two or three to give to friends, associates, people you mentor, people you manage, your kids, your grandkids – go to Amazon.com or send me an email at Bud@BudBilanich.com.  I’ll send you quantity pricing information. 

Today’s career advice comes from Tweet 134…

Settle disputes and resolve differences quickly.  Don’t let them drag on.  Engage the other person in meaningful conversation.

An article that appeared in the Wednesday May 9 2007 Business Day section of The New York Times made a clear point about the importance of resolving conflicts quickly.

“On March 23, Andrew N. Liveris, the chief executive of Dow Chemical, wrote a scathing performance review about one of his top lieutenants.

“‘I expect to see that your negative body language when you disagree with a course of action is eliminated,’ he wrote to the executive, Romeo Kreinberg, who ran the $21 billion performance plastics and chemical business portfolio.  ‘Frankly, your recent behavior was the last straw and I will not allow such destructive behavior to be repeated.’

“Mr. Liveris gave Mr. Kreinberg three months to change his behavior.  Otherwise, he warned, ‘I will have no choice but to sever your links with Dow.’”

From the sounds of it, Mr. Kreinberg is a poster boy for a lack of interpersonal incompetence.  “Negative body language”…“destructive behavior.”  It would have been fun — or depending on your position, hell — to be a fly on the wall in the meetings that led up to Mr. Liveris’ review of Mr. Kreinberg’s performance. 

In my experience, people who are so blatantly unaware (or uncaring) of the impact of their behavior on others, very seldom end up running $21 billion businesses.  Most never make it past the level of individual contributor or first level manager.

There is some simple, but powerful common sense career advice here.  If you can’t build and maintain strong relationships with the people in your organization; and if you can’t learn to deal with conflict in a positive manner, you are unlikely to become a life and career success

If you want to create the career success you deserve, realize that yoy have to continue working with the people with whom you occassionally find yourself in conflict.  Accept decisions that go against you graciously.  Pitch in and help make decisions work; even if you argued strenuously against those decisions before they were made.  Avoid “negative body language” and “destructive behavior” – for the good of your company, and your own career success

By the way, Mr. Liveris fired Mr. Kreinberg three weeks later for a non related issue – being “involved in unauthorized discussion with third parties about the potential acquisition of the company.”

The common sense career success coach point here is simple.  Successful people follow the career advice in Tweet 134 in Success Tweets.  “Settle disputes and resolve differences quickly.  Don’t let them drag on.  Engage the other person in meaningful conversation.”  Don’t let your body language show how negative you feel about a decision or other person.  Don’t engage in destructive behaviors – actions that damage your reputation, your relationships and your company.  Instead address differences head on.  Resolve them quickly and move on.  Treat people with whom you disagree with dignity and respect.  This type of behavior will put you on the road to the life and career success you want and deserve.

That’s my take on the career advice in Success Tweet 134.  What’s yours?  Please take a minute to leave a comment sharing your thoughts with us.  As always, thanks for reading.

Bud

Success Tweet 131: Be Happy for Others’ Career Success

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  Over 2,000 people have downloaded the free eBook version and several people have purchased multiple copies of the hard copy book.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

Today’s career advice comes from Tweet 131…

Be happy to see others succeed.  Use the success of others to motivate you to greater success.

A while back in a post I did on optimism and self confidence, I mentioned a quote in which a guy by the name of Ambrose Bierce bashed optimism – and I am an incurable optimist.  I advocate optimism as a way to create self confidence and career success.  

Anyway, Ambrose defined optimism as…

“The doctrine that everything is beautiful, including what is ugly, everything good, especially the bad, and everything right that is wrong… It is hereditary, but fortunately not contagious.”

I come across quotes from Mr. Bierce frequently.  Check out this one, “Calamities are of two kinds: misfortunes to ourselves, and good fortune to others.”  Both of these quotes are really cynical.  I wondered what kind of guy would produce them.

So I decided to learn something about Ambrose Bierce.  As it turns out, he was called “Bitter Bierce” by his contemporaries.  And I can see why.  First he bashes optimism, then he suggests that human beings see the good fortune of others as a personal calamity.

Ambrose Bierce was an interesting character.  He was born in 1842, and served in the Union Army during the Civil War.  No one knows for sure, but it is thought that he died in 1914.  In 1913, he traveled to Mexico to get involved with the revolution going on there.

He joined Pancho Villa’s army in Juarez.  On December 26 1913, he posted a letter to a friend from Chihuahua.  That was his last correspondence.  Wikipedia says, “Several writers have speculated that he headed north to the Grand Canyon, found a remote spot there and shot himself, though no evidence exists to support this view. All investigations into his fate have proved fruitless, and despite an abundance of theories his end remains shrouded in mystery. The date of his death is generally cited as ‘1914?’”.  His disappearance is one of the most famous in American literary history.

In 1906 Ambrose Bierce published “The Cynic’s Word Book.”  The title was changed “The Devil’s Dictionary”.   It is a book of satirical definitions of English words.  Ambrose was clever, I’ll give him that.  I often see quotes from this book online, including the one that inspired today’s post, “Calamities are of two kinds: misfortunes to ourselves, and good fortune to others.”

But I digress.  I wish he were around today, because I would like to ask him where he got his bleak view of human nature.  He defines politeness as, “The most acceptable hypocrisy.”  In another quote, he defines perseverance as, “A lowly virtue whereby mediocrity achieves an inglorious success.”

Do you know any people like Ambrose Bierce?  If you do, hold them at arm’s length.  While you may find them to be witty and entertaining at first, they will drag you down in the long run.

People like Ambrose Bierce may be clever, but their views are incompatible with becoming self confident, creating positive personal impact, building strong relationships and becoming a life and career success

Successful people look for, and usually find, the best in others.  They are polite because it is the best way to build strong relationships.  They are willing to extend themselves to help others, even when they can see no immediate return to them for so doing.

If you read this blog regularly, you know I am a big fan of The Optimist Creed.  Point 6 says,

“Promise yourself to be just as enthusiastic about the success of others as you are of your own.”

This is 180 degrees from the Ambrose Bierce quote that I cited at the beginning of this post and from his life view in general.  Successful, self confident, optimistic people aren’t jealous or upset by the success of others.  They are genuinely pleased when they see others succeed.  They use others’ success as an inspiration that motivates them to achieve their own life and career success.

If you would like a copy of The Optimist Creed that you can frame and hang in your workspace, go to http://budbilanich.com/optimist.

The common sense career success coach point here is clear.  Successful people are self confident.  They create positive personal impact, are interpersonally competent and adept at building strong relationships with the people around them.  In part, they build these relationships by being genuinely pleased about the success of others.  They are not jealous, nor petty.  They are happy to see others succeed.  They follow the career advice in Tweet 131 in Success Tweets.  “Be happy to see others succeed.  Use the success of others to motivate you to greater success.”  Successful, self confident people use the success of others to motivate themselves to greater career success.  They aren’t jealous.  They are happy to see others succeed, if for no other reason, others’ career success can be a springboard for their own life and career success.

That’s my take on the career advice in success Tweet 131 and on Ambrose Bierce, self confidence and how one reacts to the career success of others.  What’s yours?  Please leave a comment sharing your thoughts on these ideas.  As always, thanks for reading – and writing.

Bud

Success Tweet 129: There is No Quid Pro Quo in Strong Relationships

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  Over 1,000 people have downloaded the free eBook version and several people have purchased multiple copies of the hard copy book.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

If you want to purchase a hard copy for yourself – or two or three to give to friends, associates, people you mentor, people you manage, your kids, your grandkids – go to Amazon.com or send me an email at Bud@BudBilanich.com.  I’ll send you quantity pricing information. 

Today’s career advice comes from Tweet 129…

There is no quid pro quo in effective relationships.  Do for others without being asked or waiting for them to do for you.

I was in Phoenix for some business a couple of years ago.  On that trip, I did something that I do too seldom.  I put on my bathing suit, took my iPod and did nothing but sit by the pool listening to music for an hour. 

I have several Eagles songs on my iPod.  I know that it’s become fashionable to bash the Eagles these days, but I was a fan years ago and am still a fan today.  “Desperado” is my favorite Eagles song.  It came up on the shuffle.  As I was listening, I was struck by the following words…

And freedom, oh freedom well, that’s just some people talking.
Your prison is walking through this world all alone.

These lyrics are right on — and great career advice.  You are putting yourself into a self imposed prison if you choose to go it alone.  We all need other people if we’re going to grow, flourish and become a career success.  This is true in your personal life, as well as in your career.  Building and nurturing strong relationships is one of the keys to creating the career success you want and deserve. 

How do you build strong relationships?  Simple.  Give with no expectation of return.  Don’t think “quid pro quo.”  Think, “How can I help this person?”

This is the third tweet in a row that deals with the idea of paying it forward, of giving with no expectation of return, of avoiding a quid pro quo mentality.  If you’re getting the idea that I think these ideas are some powerful career success advice, you’re right.

This is a quid pro quo world: you do for me and I’ll do for you.  But, there is a fundamental problem with quid pro quo.  It is reactive not proactive, and comes from a scarcity mentality.  Too many people wait for others to go first.  They adopt the attitude, “When and if you do for me, I’ll do for you.”  This scarcity mentality is not conducive to building strong relationships.  When you come from a scarcity mentality, you focus on holding on to what you already have.  This can prevent you from receiving what you might possibly get.

On the other hand, paying it forward, giving with no expectation of return, comes from a proactive abundance mentality.  When you pay it forward, give with no expectation of return, you are demonstrating faith that the good you do will benefit others – and that good things will come back to you.

I believe this with all my heart.

Here is a humorous example to drive home this point.  I was in New York a couple of weeks ago.  I was entering the subway when I saw a homeless guy standing on the landing.  I usually don’t give money to individual homeless people, preferring to support a local organization that provides services to the homeless, The Denver Rescue Mission. 

But there was something about this guy that made me pull out a dollar and give it to him.  He thanked me, I smiled and continued down the steps. 

All of a sudden I hear, “psssst.”  I look up and he has opened a gate that he had been standing in front of.  He says, “come on, you can get in for free through here.”  I had my MetroCard in my hand, but I went back up the steps and through the gate he was holding open.  It costs $2.50 to ride the NY subway.  I got a ride for a dollar because I gave it to this homeless guy.

I know that I displayed some questionable ethics in this case, beating the NY Transit Authority out of a fare, but that’s not the point.  I did something for someone who I thought could do absolutely nothing for me, and I got an immediate return of over 150%.

I don’t recommend you go about giving money to every homeless person standing just outside the subway, but I do think that this story illustrates the power of giving with no expectation of return.

 The common sense career success coach point here is simple.  Successful people build and nurture strong relationships with the people in their lives.  Giving with no expectation of return is a great way to begin building strong relationships.  Follow the career advice in Tweet 129 in Success Tweets.  “There is no quid pro quo in effective relationships.  Do for others without being asked or waiting for them to do for you.”  Don’t think quid pro quo.  Don’t wait for someone else to make the first move.  Be willing to go first.  Put yourself out there and do what you can for others.  You’ll be demonstrating your relationship building skills and your interpersonal competence.  Try this.  Take the first step today.  Find someone for whom you can do something – then do it.  You’ll be surprised at what you might get from a selfless act – maybe even a free subway ride.

That’s my take on the career advice in Success Tweet 129 and on building relationships by giving with no expectations of return.  What’s yours?  Please leave a comment sharing your thoughts with us.  As always, thanks for reading.

Bud

Success Tweet 128: Build Relationships By Helping Others

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  Over 1,000 people have downloaded the free eBook version and several people have purchased multiple copies of the hard copy book.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

If you want to purchase a hard copy for yourself – or two or three to give to friends, associates, people you mentor, people you manage, your kids, your grandkids – go to Amazon.com or send me an email at Bud@BudBilanich.com.  I’ll send you quantity pricing information. 

Today’s career advice comes from Tweet 128…

When meeting someone new ask yourself, “What can I do to help this person?”  You’ll build stronger relationships by thinking this way.

“Give with no expectation of return” is one of the suggestions I make to my career success coach clients when it comes to building strong relationships.  “Pay it forward” is the main advice in Success Tweet 127.  I follow both of these pieces of career advice myself.  That’s one of the reasons I write this blog – to help people create the life and career success they want and deserve.

A while back, I did a blog post in which I highlighted Linda Salazar’s great book Awaken the Genie Within.  I didn’t know Linda at the time, only what she wrote.  I wrote the post because I loved the book and thought it has some great life and career success advice. 

I sent Linda an email telling her about the blog post.  I attached one of my career success books.

As it turns out, Linda thought that that my post helped her too.  I received this e mail from her the day after I published the post…

Bud,

I am deeply touched by your blog write up that includes so much information about my book. You are obviously a man who walks his talk and you should know you have engrained yourself deep in my heart because there are not a lot of people in the world who do that.

Thank you so much. And I would like to reciprocate on my blog when I’ve gotten a least half-way through your book. I started it last night and am enjoying it greatly.

Understand this is not because I have to! This is truly because I want to and that’s just the way it is!

What’s so wonderful is the detail you give about yourself and your life at the start of the book – a perfect way to get to know the author before delving into his book – gives it such a personal touch.

Have a wonderful day and I’ll be in touch.

Blessings,

Linda

Pretty cool, right?  I was trying to help readers of this blog create their career success by writing about Linda’s book – you really should get it and read it.  Linda saw my post as helpful to her.  She took the time to write me a very nice note, and offered to reciprocate on her blog.

Linda and I now have a relationship – one that can benefit both us of personally and professionally – all because I mentioned her book in one of my blog posts.  That’s the power of giving with no expectation of return.  I bet you’ve had experiences like this.  Please share them in a comment.

The common sense career success coach point here is clear.  Successful people are interpersonally competent.  Interpersonally competent people build strong relationships by giving with no expectation of return.  They follow the career advice in Tweet 128 in Success Tweets.  “When meeting someone new ask yourself, “What can I do to help this person?’  You’ll build stronger relationships by thinking this way.”  This is some great career advice, asking, “What can I do to help other people?”  Most people ask the opposite question, “How can this person help me?”  By thinking “how can I help” first you’ll be better able to build strong relationships that will pay off and help you create life and career success.  Way back on January 20, 1961 in his inauguration speech as President of the United States, John Kennedy said “Ask not what your country can do for you.  Ask what you can do for your country.”  These words – with a slight twist — are true today and will help you become a life and career success.  Ask not what others can do for you.  Ask what you can do for others.

That’s my take on the career advice in Success Tweet 128.  What’s yours?  Please take a minute to share your thoughts with us in a comment.  As always, thanks for reading.

Bud

Success Tweet 127: Pay It Forward

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  Over 1,000 people have downloaded the free eBook version and several people have purchased multiple copies of the hard copy book.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

If you want to purchase a hard copy for yourself – or two or three to give to friends, associates, people you mentor, people you manage, your kids, your grandkids – go to Amazon.com or send me an email at Bud@BudBilanich.com.  I’ll send you quantity pricing information. 

Today’s career advice comes from Tweet 127…

Pay it forward.  Build relationships by giving with no expectation of return.  Give of yourself to build strong relationships.

This tweet reminds me of an inspirational movie I sent to my subscribers a while back.  It’s called the 100 – 0 principle.  The principle is simple.  The best way to build solid relationships is to take 100% responsibility for them.  You can see this movie by logging on to http://flickspire.com/1sst/TCSG/HundredZero.   Check it out.  It is a great movie that you’ll want to share with your family, friends and coworkers.  You have not only my permission, but my encouragement, to do so.

In 2009 I participated in a writing project with my colleagues at the Creating WE Institute.  We published a little book called 42 Rules for Creating WE.  The rules were short essays that contained a lot of great career advice.  I contributed three rules.  One was called “There is No Quid Pro Quo in WE.”  This rule goes directly to the idea of paying it forward described in Tweet 127.  I’d like to share the career advice in this essay – with a few minor edits — with you here.

WE is built on relationships; the idea that we are all connected, and that through a WE-centric, rather than a traditional I-centric approach, our collective wisdom grows and evolves.  This kind of thinking creates stronger organizations and societies.  It fosters mutual shared respect for the unique contribution every person is capable of making.  Solid, lasting, mutually beneficial relationships are at the core of WE.  Giving with no expectation of return is a great way to create these types of relationships.

This is a quid pro quo world: you do for me and I’ll do for you.  While there is nothing wrong in reciprocating a good deed or a favor, there is a fundamental problem with quid pro quo.  It is reactive not proactive.  Too many people wait for others to go first.  They adopt the attitude, “When and if you do for me, I’ll do for you.”  This scarcity mentality is not conducive to creating WE, or building strong relationships.  When you come from a scarcity mentality, you focus on holding on to what you already have.  This can prevent you from receiving what you might possibly get.

On the other hand, giving with no expectation of return comes from a proactive abundance mentality.  When you give with no expectation of return, you are acknowledging the abundance of the universe.  You are demonstrating faith that the good you do will benefit others close to you and the world at large – and that good things will come back to you.

Giving with no expectation of return is ironic.  I have found that the more I give, the more I receive; often from unlikely sources.  But that’s not my reason for giving — and I hope it is not yours.  The best reason for giving is the basic joy of making a difference in other people’s lives and in creating a WE-centric world.

I love the Liberty Mutual Insurance “responsibility” ads.  They are a very visual demonstration of the ideas behind creating WE – especially giving with no expectation of return.  You’ve probably seen them. 

They begin with someone going a little out of his or her way to do something that benefits others; picking up a piece of trash, opening a door for another person who’s hands are full.  Another person observes this and goes out of his or her way for someone else.  The cycle repeats several times during the ad.  The message is clear.  We are all better off when we help each other.

Giving without expectation of return not only helps you create a WE-centric culture, it helps you build strong partnerships.  Larry Agresto is a WE-centric guy.  He says, “Truly successful people never compete, they network and leverage their relationships by providing value and giving more than they receive.”

In the end, giving with no expectation of return comes down to your mentality – scarcity or abundance.  If you come from a scarcity mentality, you will live by quid pro quo, and perpetuate the I-centric status quo.  If you come from an abundance mentality, you will give with no expectation of return and begin to create a WE-centric world and create the kind of strong, mutually beneficial relationships that will help you create the life and career success you want and deserve.

I choose abundance and paying it forward.  I agree with Winston Churchill who once said, “We make a living by what we get, we make a life by what we give.”  When you give with no expectation of return you will get a good life.  You’ll also get a better world; one in which we all look out for one another.

I’m still in Washington DC.  I found a great example of the karma associated with the career advice about paying it forward on the flight from Denver.  Cathy and I had preassigned seats across the aisle from one another.  When we boarded the plane, their was a woman sitting in Cathy’s seat.  Two small children were sitting the middle and window seats.  The were her children.  

The woman explained that she was assigned a middle seat about five rows back.  She asked if Cathy would be willing to switch seats with her.  It was a full flight.  Both Cathy and Iwanted aisle seats.  I volunteered to take the middle seat.  We couldn’t let those two children fly four hours without their mother.

Two things happened.  First, a second woman who was sitting on the aisle next to the middle seat I was taking volunteered to move to the aisle seat I was assigned so Cathy and I could sit together.  Second, as it was a mid day flight, we chose to purchase sandwiches for lunch.  The flight attendant had noticed that we switched seats with the woman with the children and gave us our sandwiches for free.

See what I mean?  We payed it forward by helping out a woman with two small children.  Our kindness was repayed twice within a couple of hours.  And, the middle seat wasn’t all that bad.  I must admit though, that I hope this doesn’t happen on the trip home tomorrow.

The common sense career success coach point here is simple.  Successful people are adept at building strong relationships.  They understand and use the career advice in Tweet 127 in Success Tweets.  “Pay it forward.  Build relationships by giving with no expectation of return.  Give of yourself to build strong relationships.”  Paying it forward is the opposite of quid pro quo.  When you go first – give of yourself to help someone else, with no expectations of return – you are laying the foundation for a successful relationship.  When you wait to reciprocate a good deed by another person, you are engaging in quid pro quo behavior that can result in lost relationship opportunities.  Do yourself a favor, follow this career advice when it comes to relationship building – pay it forward.

That’s my take on the career advice in Success Tweet 127 and the 100/0 movie.  Check out the movie on relationships by going to http://flickspire.com/1sst/TCSG/HundredZero.  Let me know what you think in a comment.  As always, thanks for reading.

Bud

Success Tweet 126: The First Step in Relationship Building

Today is the Columbus Day holiday in the USA.  Cathy and I are visiting Washington DC to celebrate her birthday – which was yesterday, October 10 – and to do a little sightseeing.  We were at Ryan Kirkpatrick and Elizabeth Meyer’s wedding in the beautiful town of St. Michaels MD over the weekend.  We will be touring the White House tomorrow.  Today is reserved for the National Portrait Gallery.  If you are in the US, I hope you are enjoying the autumn holiday.

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  Over 1,000 people have downloaded the free eBook version and several people have purchased multiple copies of the hard copy book.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

If you want to purchase a hard copy for yourself – or two or three to give to friends, associates, people you mentor, people you manage, your kids, your grandkids – go to Amazon.com or send me an email at Bud@BudBilanich.com.  I’ll send you quantity pricing information. 

Today’s career advice comes from  Tweet 126…

Self awareness is the first step in building relationships and resolving conflict.

In 1988, 22 years ago, researchers at the Department of Psychology at UCLA suggested that there are five dimensions of interpersonal competence.  You need to be interpersonally competent to build strong relationships…

1.      Initiating relationships.
2.      Self-disclosure.
3.      Providing emotional support.
4.      Asserting displeasure with others’ actions.
5.      Managing interpersonal conflicts.

Self awareness was not one of the interpersonal competence factors identified by the UCLA researchers in 1988.  On the other hand, the first three – initiating relationships, self disclosure and providing emotional support — are ways to build and nurture relationships.  The last two – asserting displeasure with others’ actions, and managing interpersonal conflicts — are ways to resolve conflict in a positive manner.

Regardless of the folks at UCLA have to say, I believe that self awareness is the foundation of interpersonal competence.  Self awareness is the first step in building positive relationships and in resolving conflict in a positive manner. 

Self aware people understand how they are similar to, and different from other people. They use this insight to help them do things like initiate relationships with a variety of people; determine how much they should disclose about themselves at various points in a relationship; and determine the appropriate amount of emotional support they should offer others.  Self aware people also use their knowledge of themselves and others to determine when and how to assert their displeasure with another person’s actions, and to manage and resolve interpersonal conflicts. 

If you understand yourself, you can better understand others.  I’ll use myself as an example. 

I prefer to think things through before I make my position on an issue known.  There are several people I know who “think out loud,” meaning that they reach a position on an issue by talking about it.  When I am with one of these people, I join them in thinking out loud.  I know that if I don’t, decisions are likely to get made while I am thinking through my position silently.

Here’s another example.  I make intuitive leaps.  My mind goes from A to B to F.  A lot of people I know process information sequentially.  Their minds go from A to B to C to D to E to F.  When I am with these people, I don’t blurt out my intuitive leaps.  When I have one, I go back and fill in the B to C to D to E before I come out with F.  In this way, I am better able to get my point across to my sequential thinking colleagues and clients.

One more; I am happy to leave my options open, and to change my mind somewhat late in the game.  I know a lot of people who don’t feel comfortable with this.  They have strong needs for closure.  Once a decision is made, they want it to stay made.  When I’m dealing with these types of people, I ask myself if the change I am proposing will make a real difference.  If not, I don’t propose it.  If I think it is necessary, I bring it up.  However, when I do, I am very clear that I am revisiting a decision that has already been made, that this might be frustrating to other people, but that I think it is necessary to rethink the decision – and then I give very specific reasons for wanting to revisit the decision and how such a conversation can yield better results.

The common sense career success coach point here is simple.  Successful people build strong relationships with the important people in their lives.  They follow the career advice in Tweet 126 in Success Tweets.  “Self awareness is the first step in building relationships and resolving conflict.”  You can build solid relationships by taking the initiative, sharing information about yourself, being emotionally supportive and sharing your feelings about behavior to which you have a negative reaction in order to resolve conflict positively.  However, relationship building begins with self awareness.  Understanding yourself and how you are similar to, or different from others, is great career advice and the foundation of all relationship building.

That’s my take on the career advice in Success Tweet 126.  What’s yours?  How self aware are you?  Please take a minute to share your thoughts with us in a comment.  As always, thanks for reading.

Bud

Success Tweet 125: Know Yourself to Know Others

My new career success coach book Success Tweets: 140 Bits of Common Sense Career Success Advice, All in 140 Characters or Less is turning out to be quite a hit.  Over 1,000 people have downloaded the free eBook version and several people have purchased multiple copies of the hard copy book.  I think it’s a great addition to my career advice writings.  Go to www.SuccessTweets.com to get a .pdf of Success Tweets for free. 

If you want to purchase a hard copy for yourself – or two or three to give to friends, associates, people you mentor, people you manage, your kids, your grandkids – go to Amazon.com or send me an email at Bud@BudBilanich.com.  I’ll send you quantity pricing information. 

Today’s career advice comes from Tweet 125…

Get to know yourself.  Use your self knowledge to better understand others and build mutually beneficial relationships with them.

Successful people know themselves, have the ability to build and maintain strong mutually beneficial relationships with others, and are able to resolve conflict in a positive manner.

Today, I’d like to focus on the first point – knowing yourself.  There are quite a few instruments on the market that help you get to know yourself.  I am most familiar with the Myers Briggs Type Indicator (MBTI) and the DISC.  Both of these are based on Jungian psychology and provide you with an easy to understand framework for getting to know yourself.

I believe that we can all benefit from gaining a better understanding of ourselves – what turns us on, what turns us off, what motivates us etc.  However, I think that the real benefit is less than knowing yourself than in using the framework to know other people. 

If you understand other people — what turns them on, what turns them off, what motivates them – you are in a better position to build positive, constructive relationships with them.

I’ll use myself as an example.  The MBTI measures preferences along four continuums:

  • Extraversion (E) – Introversion (I)
  • Sensing (S) – Intuiting (N)
  • Thinking (T) – Feeling (F)
  • Judging (J) – Perceiving (P)

I am a slight introvert – that means that I get my energy from within, as opposed to extraverts who get their energy from other people.  I prefer a lot of solitary activities: reading, writing, watching movies, riding my bike.  I get recharged by being by myself.  On the other hand, Cathy my wife, is a high extravert.  She gets her energy from being around other people.

She frequently drives me to, and picks me up from, the airport.  When I come home from a trip, I most often want to relax and look out the car window as we drive home.  I’m an introvert.  I recharge my batteries by getting quiet and going within myself.  Cathy is an extravert.  She wants to talk.  She enjoys having me home so we can interact. 

When I get into the car after a trip, I get myself into a conversational mode.  I ask about Cathy, and what she did while I was gone.  I listen to what she has to say.  I tell her about my trip – who I saw and what I did.  I do this because I love her, and want to do my part to make our relationship as strong as it can be.  I use my knowledge of myself, and my knowledge of her to act in a manner that will strengthen our relationship.

Here’s another example.  One of my clients is a strong S and strong J.  I am a strong N and strong P.  He likes things to be very organized and predictable.  I am more comfortable going with the flow. 

One day, I arrived at his office in the late afternoon.  I was going to facilitate a team building session for his leadership team the next day.  He asked me what I planned on doing in our meeting.  I explained it to him verbally. 

He said, “Do you have an agenda?”  I responded that I just told him what I was planning on doing.  He said, “I heard you, but I’d like to see the agenda.”  I told him I had no written agenda.  He was unhappy with this.  So we spent 15 minutes putting what I told him I planned to do in the meeting on paper. 

I was a little frustrated with him.  He was very frustrated with me.  You might think this is pretty silly.  But there is an important lesson here.  He has high needs for structure, and an agenda is a way to structure a meeting.  I am very comfortable having a rough idea of what I’m hoping to do and accomplish in a meeting and then going with the energy in the room as the meeting unfolds.  This works for me – but not my client. 

The career advice here is simple.  He’s the client, I have to adapt my preferred style of leading a meeting to his needs, or I am unlikely to be successful in building a long term, mutually beneficial relationship with him.  It was up to me to recognize our differences and to adapt my behavior to something that will make him comfortable – not the other way around.

The common sense career success coach point here is straightforward.  Successful people understand themselves.  They follow the career advice in Tweet 125 in Success Tweets.  “Get to know yourself.  Use your self knowledge to better understand others and build mutually beneficial relationships with them.”  Successful people use their understanding of themselves to compare and contrast their needs and wants with the people around them.  In this way, they adapt their behavior to the other person – making it easier to build strong relationships.  The next time you run into someone who looks at the world differently from you, see what you can do to adapt your communication style and behavior to his or her style.  If you do this, I guarantee you’ll be on your way to building a better, stronger relationship with that person.

That’s my take on the career advice in Success Tweet 125.  What’s yours?  Please leave a comment sharing your thoughts with us on this topic.  As always, thanks for reading.

Bud